Your Privacy Is Our Responsibility

1. Introduction and Scope

uubd is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to uubd's website, mobile application, and all related services.

This policy explains how personal information is handled for anyone who registers on or accesses the uubd platform. Continued use of the platform will be taken as your agreement to the terms of this policy. Our Terms and Conditions is a supplementary document connected to this policy that sets out the overall terms of service use.

This policy is available in both English and Bengali. In case of any interpretive conflict, the Bengali version will be considered authoritative.

2. Data Collection

uubd collects information from users at various stages. This information is obtained in the following ways:

2.1 Registration and Account Information

The information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Address details

2.2 Financial Transaction Information

During deposits and withdrawals, we collect payment method details — such as bKash, Nagad, or Rocket account numbers and bank account details. Full card or account numbers are never stored.

2.3 Automatically Collected Information

Certain information is recorded automatically when you visit the platform:

• IP address and device type
• Browser and operating system information
• Session duration and page visit details
• Game play history and betting activity
• Login time and location data

2.4 Customer Support Communications

When you contact us for support via live chat or email, a record of that conversation is kept. This helps us provide better service in the future.

3. Purpose of Data Use

uubd uses collected information only for specific and legitimate purposes. The main purposes of use are described in detail below:

3.1 Account Management and Identity Verification

Information is used to complete the registration process, confirm account ownership, and prevent unauthorised access. The identity verification process is an essential part of platform security.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests and to maintain transaction history. This information is also analysed to detect suspicious transactions.

3.3 Service Improvement

By analysing user behaviour and preferences, the uubd platform experience is continuously improved. This information contributes to game recommendations, interface enhancements, and the introduction of new features.

3.4 Communications and Notifications

Your contact information is used to inform you of important account-related notices, security alerts, and relevant offers. The option to opt out of marketing communications is always available.

3.5 Ensuring Responsible Gaming

Gaming behaviour is monitored to identify potentially problematic patterns, which is part of uubd's Responsible Gaming policy. This step is important for user protection.

4. Data Storage and Security

uubd has adopted industry-standard technical and organisational measures to protect users' personal information.

4.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information such as passwords is stored in encrypted form using strong hashing algorithms
• Server infrastructure is protected by firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments are carried out

4.2 Access Controls

Only authorised staff can access user data, and strict role-based access controls are maintained. All access logs are stored and reviewed regularly.

4.3 Data Retention Period

Data is retained for as long as the account is active and for the period necessary to meet applicable legal obligations after the service ends. Financial transaction records are kept for the period specified under applicable regulations.

5. Sharing Data with Third Parties

uubd does not sell users' personal information to third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances:

5.1 Payment Processors

The minimum financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These organisations have their own privacy policies that apply.

5.2 Game Software Providers

Limited technical information may be shared with game developers such as Pragmatic Play, Evolution, PG Soft, or JILI for platform operation purposes. Game providers do not receive personally identifiable information.

5.3 Legal Obligations

uubd may be required to disclose information in response to a court order, a lawful request from a government authority, or a fraud investigation. In such cases, only the specific information requested will be provided.

5.4 Agreements with Third Parties

uubd maintains clear data protection agreements with all third parties with whom information is shared. Under these agreements, they may use the information received only for the specified purpose.

6. Cookies Policy

The uubd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve platform functionality.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure the core functionality of the site. They cannot be blocked.
• Functionality Cookies: These help remember user preferences, language settings, and login information.
• Analytics Cookies: Used to understand which pages are visited most, which helps with service improvement.
• Advertising Cookies: May be used to display relevant advertisements.

6.2 Cookie Management

You can control or decline cookies by changing your browser settings. However, declining essential cookies may limit some features of the platform.

7. User Rights

As a user of the uubd platform, you have several rights regarding your own personal information:

7.1 Right to Access

You may request details of the information uubd holds about you at any time. This information will be provided within a reasonable time of receiving the request.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information in your account profile can also be updated directly.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive marketing emails or messages from uubd, you can register this preference by using the unsubscribe link in any message or by contacting the support team directly.

7.5 Data Portability

You may request your account data in a common, machine-readable format. This request must be made through the support team.

8. Protection of Minors

uubd strictly prohibits its platform for anyone under 21 years of age. We never knowingly collect information from minors or allow them to open an account.

Age verification is in place during the registration process. If it comes to our attention that a minor's information has reached uubd, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has accidentally registered on uubd, please contact our support team immediately.

9. Policy Changes

uubd reserves the right to update this Privacy Policy from time to time due to changes in services, legal requirements, or business reasons.

For significant changes, a notification will be sent to your registered email address and an announcement will be posted in a prominent place on the website. Continued use of the platform after any changes will be taken as your agreement to the revised policy.

The latest version of this policy will always be available on this page. Previous versions can be obtained through the support team upon request.

To learn more about uubd, visit our About Us page, which presents the platform's overall mission and values.

10. Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact uubd's data protection team. We provide support in both Bengali and English.

uubd will process your request as quickly and completely as possible. Complex requests may take additional time, but you will be kept informed of progress.